FAQ

What is your return policy?

Returns must be initiated within 1 week of your order being received. Please email info@ramblergoods.com to begin your exchange process!

All returns must be in new condition and unused. Please reuse the shipping materials to send your order back to us.

What is your exchange policy?

Exchanges must be initiated within 1 week of your order being received. Please email info@ramblergoods.com to begin your exchange process!

Can I return custom items?

Unfortunately we cannot accept returns for a full refund on custom orders. Due to the time spent on crafting a custom piece, and the inability to resell the item, we only can offer store credit. 

Please email us at info@ramblergoods.com to initiate a conversation within 1 week of receiving your order. We are more than happy to work with you to make sure you receive exactly what your heart desires.

Where do you source your materials?

All of the leather we use is sourced from tanneries in the USA. We focus on using bovine hides that are a by-product of the meat industry to help reduce waste. 

All of our hardware and other notions are also sourced from the USA.